Virtusa has announced an excellent career opportunity through its latest Off Campus Drive 2026 for the position of Software Engineer – GCP Tech Support Agent in Bangalore, Karnataka. This opportunity is ideal for fresh graduates and early-career professionals looking to build expertise in Google Cloud Platform (GCP), Google Workspace, cloud operations, technical support, and infrastructure monitoring.
Candidates seeking Freshers Jobs, Graduate Jobs, Entry Level Jobs, and Latest Jobs 2026 can take advantage of this opportunity to join a globally recognized digital engineering and technology services company. The role offers hands-on exposure to cloud technologies, IT support operations, incident management, AI-assisted troubleshooting, and enterprise infrastructure support.
As a GCP Tech Support Agent, you will act as the first point of contact for users facing technical issues within Google Cloud Platform and Google Workspace environments. The role requires strong troubleshooting skills, cloud fundamentals, customer support abilities, and a commitment to delivering exceptional user experiences.
About the Company
Virtusa is a global digital engineering and technology services company that helps organizations accelerate innovation, modernize systems, and improve business outcomes through advanced technology solutions. The company works with Global 2000 enterprises across industries including banking, healthcare, telecommunications, retail, insurance, travel, manufacturing, and media.
Known for its engineering excellence and collaborative culture, Virtusa provides employees with opportunities to work on cutting-edge technologies such as cloud computing, artificial intelligence, automation, digital transformation, and enterprise platforms.
The company promotes continuous learning, innovation, and teamwork, making it an attractive workplace for graduates and technology professionals who want to develop their careers in cloud and infrastructure support.
Job Role Overview
The Software Engineer – GCP Tech Support Agent serves as the front-line support professional for Google Cloud Platform and Google Workspace users. The selected candidate will troubleshoot technical issues, monitor cloud environments, analyze logs, resolve common infrastructure problems, and assist users with collaboration platform-related concerns.
The role involves working with ticketing systems, cloud monitoring tools, AI-powered assistants, and standard operating procedures to deliver rapid and effective technical support. Candidates will gain practical experience with cloud operations, incident management, infrastructure monitoring, and customer support best practices.
This position is particularly suitable for candidates interested in cloud technologies, IT operations, infrastructure support, and enterprise cloud environments.
Job Details
| Field | Details |
|---|---|
| Company Name | Virtusa |
| Job Role | Software Engineer (GCP Tech Support Agent) |
| Qualification | Bachelor’s Degree in Computer Science, Information Technology, or equivalent technical certifications |
| Batch | Recent Batches Eligible |
| Experience | 0–2 Years |
| Salary | Best in Industry |
| Job Location | Bangalore, Karnataka, India |
| Application Deadline | Apply As Soon As Possible |
Employment Type: Full-Time
Job Type: Experienced
Skill Category: AIMS-CIS-GCP-Infra
Travel Requirement: No
Date Posted: 09/06/2026
Eligibility Criteria
Candidates interested in this role should meet the following requirements:
- Bachelor’s Degree in Computer Science, Information Technology, or equivalent technical certifications.
- 0–2 years of experience in IT Support, Help Desk, Cloud Operations, or related domains.
- Basic understanding of Google Cloud Platform services.
- Knowledge of cloud infrastructure concepts and networking fundamentals.
- Familiarity with customer support processes and incident management.
- Ability to work with cloud monitoring and ticket management tools.
- Strong communication skills in English.
- Customer-first mindset with excellent problem-solving abilities.
- Ability to utilize AI tools for troubleshooting and issue resolution.
Key Responsibilities
The selected candidates will be responsible for:
- Acting as the first point of contact for Google Cloud Platform and Google Workspace users.
- Monitoring incoming tickets through Jira and ServiceNow.
- Categorizing incidents based on severity and business impact.
- Identifying root causes of technical issues.
- Assisting users with virtual machine restart activities.
- Supporting Cloud Storage permission management.
- Troubleshooting Cloud SQL connectivity issues.
- Managing Google Workspace user support requests.
- Handling password reset requests.
- Supporting 2-Step Verification (2SV) recovery processes.
- Resolving Shared Drive access-related issues.
- Following predefined runbooks and troubleshooting guides.
- Resolving standard issues without escalation whenever possible.
- Monitoring Google Cloud Operations Suite (formerly Stackdriver).
- Tracking CPU utilization alerts and disk space issues.
- Monitoring service outages and infrastructure health indicators.
- Analyzing logs using Cloud Logging.
- Utilizing AI-powered assistants for troubleshooting and issue summarization.
- Ensuring users remain productive and business systems remain secure.
Skills Required
Technical Skills
- Google Cloud Platform (GCP)
- Google Workspace (GWS)
- Compute Engine
- Identity and Access Management (IAM)
- VPC Networking
- Cloud Operations
- Cloud Monitoring
- Cloud Logging
- Cloud Storage
- Cloud SQL
- Infrastructure Monitoring
- Ticket Management
- Jira
- ServiceNow
- Incident Management
- Technical Troubleshooting
Certifications
Required:
- Google Cloud Digital Leader Certification
Preferred:
- Google Associate Cloud Engineer Certification
AI Skills
- Ability to use Generative AI tools such as Gemini.
- Understanding of AI-assisted troubleshooting techniques.
- Capability to interpret code snippets and error logs using AI tools.
Soft Skills
- Strong English communication skills.
- Customer-first approach.
- Problem-solving mindset.
- Analytical thinking.
- Time management skills.
- Team collaboration.
- Attention to detail.
- Professional customer support capabilities.
Selection Process
Virtusa has indicated the use of Artificial Intelligence technology during pre-employment assessments. Based on the available information, the recruitment process may include:
- Online Application
- Resume Screening
- AI-Based Pre-Employment Assessment
- Technical Evaluation
- Technical Interview
- HR Interview
- Final Selection
The AI assessment may include text-based and voice-based evaluation components designed to assess candidate suitability.
Salary and Benefits
Salary
Virtusa has not disclosed the exact salary package for this position. Selected candidates can expect compensation that is Best in Industry, based on qualifications, certifications, skills, and interview performance.
Benefits
Employees may receive:
- Exposure to enterprise cloud environments.
- Opportunities to work with Google Cloud technologies.
- Experience with modern AI-powered support tools.
- Professional development and learning opportunities.
- Career growth in cloud operations and infrastructure support.
- Collaborative work environment.
- Industry-leading technology exposure.
- Global project experience.
Why You Should Apply
There are several reasons why this Virtusa Off Campus Drive is an attractive opportunity:
- Gain hands-on experience with Google Cloud Platform.
- Build expertise in cloud operations and infrastructure support.
- Work with enterprise-grade cloud environments.
- Learn industry-standard support processes and monitoring tools.
- Develop troubleshooting and incident management skills.
- Earn valuable exposure to AI-powered technical support workflows.
- Enhance your cloud career with a globally recognized company.
- Work alongside experienced cloud professionals.
- Establish a strong foundation for future cloud engineering and DevOps roles.
For freshers and early-career professionals interested in cloud technologies, this role provides an excellent starting point.
Job Preparation Tip
Focus on learning the fundamentals of Google Cloud Platform, including Compute Engine, IAM, VPC Networking, Cloud Storage, and Cloud Monitoring. Familiarize yourself with Jira, ServiceNow, troubleshooting methodologies, and Google Cloud Digital Leader certification topics before attending interviews.
How to Apply for the Job
| Step | Action |
| Step 1 | Visit the official company careers page |
| Step 2 | Search for the job role |
| Step 3 | Register or login |
| Step 4 | Fill the application form |
| Step 5 | Upload resume |
| Step 6 | Submit the application |
Apply for this Job
| Role | Apply Link |
| Software Engineer (GCP Tech Support Agent) | Apply for this Job |
Important Notes for Candidates
- Ensure your resume highlights cloud, networking, and IT support knowledge.
- Mention any Google Cloud certifications or cloud-related training programs.
- Familiarize yourself with Compute Engine, IAM, and VPC concepts before interviews.
- Prepare for troubleshooting and customer support-related technical questions.
- Apply early as hiring requirements may be fulfilled before the posting is removed.
Frequently Asked Questions (FAQ)
Who can apply for the Virtusa Software Engineer (GCP Tech Support Agent) role?
Candidates with a Bachelor’s degree in CS/IT or equivalent technical certifications and relevant cloud or support knowledge can apply.
Are freshers eligible for this Virtusa Off Campus Drive?
Yes. Candidates with 0–2 years of experience are eligible, making this opportunity suitable for freshers and early-career professionals.
What is the job location?
The position is based in Bangalore, Karnataka, India.
Is any certification required?
Google Cloud Digital Leader certification is required, while Google Associate Cloud Engineer certification is preferred.
What cloud technologies should candidates know?
Candidates should have basic knowledge of Compute Engine, IAM, VPC Networking, Cloud Storage, Cloud SQL, Cloud Monitoring, and Google Workspace support operations.
The Virtusa Off Campus Drive 2026 for Software Engineer (GCP Tech Support Agent) offers a valuable opportunity for candidates interested in cloud support, Google Cloud Platform, infrastructure monitoring, and technical operations. With exposure to enterprise cloud environments, AI-powered troubleshooting tools, and modern support practices, this role can help build a strong foundation for a successful cloud technology career. Interested candidates should apply as soon as possible and stay updated with the latest fresher and graduate job opportunities.